heh55Privacy Policy

01Introduction

Welcome to heh55. heh55 is a trusted online gaming platform enjoyed by millions of users across Bangladesh. This Privacy Policy explains how heh55 collects, processes, stores, and protects your personal information.

By using the heh55 website or app, you are considered to have accepted the terms of this Privacy Policy. Please read the full policy carefully before using the platform.

This Privacy Policy applies to all heh55 services — including the website, mobile app, live chat, email communications, and other channels.

02What Information We Collect

Heh55 collects certain information for various purposes. Below is a detailed breakdown of what data we collect and when:

All information is either voluntarily provided or automatically collected during platform use. heh55 only collects data that is strictly necessary to deliver its services.

03How Your Data Is Used

Heh55 uses your information only for the purposes listed below. Your consent will be obtained before using it for anything else:

• For account creation and management — your registered information is used to keep your account active.
• To complete identity verification (KYC) — ensuring financial security and preventing fraud.
• To process deposits and withdrawals — ensuring transactions are completed accurately.
• To provide customer support — to help resolve your issues.
• To send promotions and bonus offers — only with your consent.
• For responsible gaming monitoring — to identify patterns of excessive play.
• To fulfill legal obligations — as required by regulatory authorities.

04Who We Share Your Data With

Heh55 may share data with select trusted partners under limited circumstances and strict conditions. Such sharing is always carried out with your protection in mind:

• Payment processor: Relevant information is shared with bKash, Nagad, and banks to process deposits and withdrawals.
• KYC Verification Provider: We work with licensed verification agencies to confirm user identities.
• Game software provider: Only the minimum data required to operate specific games.
• Law Enforcement Authorities: Only where required by court order or legal obligation.

05Cookies & Tracking Policy

Heh55's website and app use cookies and similar tracking technologies to improve platform performance and personalize your experience.

• Essential cookies: Essential for login sessions and security — cannot be disabled.
• Functional Cookies: To remember your preferences, language, and settings.
• Analytics cookies: To understand platform usage patterns — without identifying you personally.
• Marketing cookies: Only to show you relevant offers with your consent.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

06Data Security Measures

Heh55 uses industry-leading security technology to protect your personal and financial information. Our security infrastructure is outlined below:

• 256-bit SSL Encryption: All data is transmitted through encrypted channels.
• Firewall protection: Servers are protected against unauthorized access.
• Two-factor authentication (2FA): Additional security layers can be added to your account.
• Regular security audits: Regular audits conducted by third-party security experts.
• Encrypted Database: All stored data is kept encrypted at all times.

07Your Rights

As a heh55 user, you have several important rights over your own data. To exercise any of these rights at any time, contact our support team:

08How Long We Keep Your Data

Heh55 retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For as long as the account remains active, and up to 5 years after closure.
• Transaction History: A minimum of 5 years in accordance with financial regulatory requirements.
• KYC Documents: For as long as required to meet legal obligations.
• Communication records: Support history is retained for up to 2 years.
• Log files: Technical logs are typically retained for 90 days.

After the retention period, data is securely deleted or anonymized so you can no longer be identified.

09Protection of Minors

Heh55 provides services exclusively to users aged 18 and above. If anyone under 18 registers — whether intentionally or not — that account and all associated data will be deleted immediately.

• Age verification is mandatory during the registration process.
• Additional age verification documents may be requested in cases of suspected discrepancy.
• If a minor's account is identified, all associated data is permanently deleted.
• Parents can contact the support team to report any suspicious accounts.

10Changes to the Privacy Policy

Heh55 may update this Privacy Policy in part or in full at any time. Changes may be driven by legal updates, the launch of new services, or platform improvements.

• Users will be notified of significant changes via their registered email or through a platform announcement.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• The date of the most recent update is always shown at the top of the page.
• Previous versions are available upon request from our support team.

11Contact & Complaints

For any questions, comments, or complaints regarding this Privacy Policy, please contact heh55's data protection team. We aim to respond within 7 business days.